Job Title: Surveyor / Senior Surveyor

Department: Commercial Property Management

Location: Thames Valley and South

Key focus of job:

To take responsibility for the property management of a mixed portfolio of properties in the Thames Valley and South region for a variety of Clients including funds, property companies, developers and private investors.  This is a varied portfolio covering all asset classes.  We are looking for a team player who can take complete ownership of a portfolio and also support the team leader in delivering portfolio wide initiatives and projects to ensure a consistent standard of delivery.

Main tasks:

1. To take responsibility for and manage the portfolio effectively
2. To contribute towards team financial performance targets
3. To identify asset management opportunities across the portfolio
4. To resolve day-to-day management issues efficiently
5. To liaise with Clients, contractors and tenants on a regular basis and to work closely with Property Management Accounts in ensuring excellent service is provided to all Clients
6. To fully engage in Client meetings as required and ensure Client requirements are acted upon efficiently and effectively including client reporting where required
7. To manage relationships with Clients
8. Support the training and development of junior team members
9. To be involved in tenders and presentations with a view to gain an increased Client base
10. To continually strive to improve working practices and Client service delivery for the whole team
11. To represent LSH and the full range of property related services available to Clients.
12. Seek to cross sell opportunities to other parts of LSH
13. Work with Facilities Managers in regards to multi-let assets assisting in the production of service charge budgetsand assist with end of year closing service charge reconciliations
14. Work with credit control and client accounting teams to approve charge raising, manage arrears position and ensure property and accounts database is accurate and up to date
15. Process tenant applications and provide recommendations to the Client
16. To provide an all-round best in class approach to property management based on proactivity, ownership and positive engagement with all stakeholders

Main capabilities:

Technical Skills

• MRICS qualified
• Proven experience of Commercial Property Management
• Proven track record in resolution of day to day management issues and in building strong Client relationships
• Demonstrate the ability to make effective presentations to potential Clients
• Demonstrate a track record with occupational, institutional and/or property company/developer Clients
• Computer Literacy, specifically in Microsoft 365 and Tramps

Customer Focus

• Demonstrates a clear understanding of Client requirements
• Enjoys the clear confidence and respect of Clients
• Collects, reviews and acts upon Client feedback
• Researches into current and future Client requirements
• Demonstrates an awareness of market trends

Communication Skills

• Experienced and capable presenter, both of technical and business matters
• Shows highly developed persuasive skills (oral)

Personal Qualities

• Presents a professional image when dealing with Clients and demonstrates self confidence
• Demonstrates ambition and commitment to self-development
• Highly organised
• Manages own time and exercises good commercial judgement to maximise fee earning potential
• Willing to travel based on geographical area covered by the team
• Team Player

Organisational Focus

• Seeks to improve personal and team service delivery

Analytical Reasoning

• Demonstrates good attention to detail by regularly producing carefully prepared, accurate work
• Uses thorough and effective data gathering techniques in all aspects of the work

Interpersonal Qualities

• Understands and listens to others’ requirements
• Demonstrates co-operation and willingness to work with others

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.