About the Job: 

To provide skilled Asset Management services in line with RICS rules and UK property legislation specifically part 2 of the landlord and tenant act(s) to drive the performance of an allocated commercial property portfolio. This role is based at a client site and will be primarily site based with the option to do some remote working depending on the demands of specific tasks.

Key Responsibilities:

• Deal with all Landlord & Tenant matters, including dealing with all customer queries and requests, i.e. New Leases, Alterations Wayleaves, Assignments, Sub-lettings, Rent Reviews, Renewals, Dilapidations etc. 
• Ensure lease compliance from customer and landlord perspective. 
• Enhance customer retention by engaging and building relationships. 
•  Positively influence financial output by being market aware and engaged with customers and the wider influences i.e. ERV, target rents etc. 
• Cost control and budgeting, including service charge budget setting, management and reconciliation and input into wider capex and business budgets. 
• Ensuring aesthetics and brand is promoted and delivered where appropriate i.e. lettings signage, building signage. 
• ESG compliance and consideration, both legislation and company goal driven. 
• Coordinate and liaise with external parties and partners to ensure upkeep, cleansing and maintenance of assets. 
• Deliver excellent customer care and satisfaction. 
• Work alongside internal and external colleagues to support new business deals and a cohesive and consistent approach balancing need to fill space with asset values and impact. 
• Carry out unit handovers and hand backs alongside managing agents and partners to ensure smooth customer transitions and compliance of assets. 
• Credit control including management of rent arrears and overdue payments. 
• Ensure asset compliance with health & safety and insurance requirements including claims management and works notifications. 
• Carry out return on investment assessments and CAPEX/OPEX requests and manage/oversee works. 
• Collaborate with Facilities Management colleagues to devise, implement and control PPM programme for existing and new properties. 
• Review service charge and marketing budgets with managing agents and coordinate timely setting and balancing of budgets. 
• Inspect and coordinate to ensure the estate, properties and vacant units are safe, present their best and represent brand. 
• Manage third party consultants, including agents, solicitors, contractors and surveyors. 
• Reporting for, attending and inputting into operational board and health & safety meetings.
• Input into new developments, capex projects to ensure that buildings are efficient, cost effective to run and delivers the maximum customer experience. 
• Other adhoc tasks in line with asset, estate and lease management.

Knowledge, Skills and Experience Required 

Essential Criteria 

• MRICs Chartered 
• Property Management Asset Management Leasing Experience Liaising with internal and external stakeholders Service charge and budget setting/management experience.
• Understanding of commercial case law and legal principles 
• Good working knowledge of L&T matters i.e. Assignments, Underlettings, Lease Renewals, Rent Reviews, Dilapidations, L&T Act 1954 etc
• Broad working knowledge of Health and Safety legislation and practices.
• Ability to work and thrive as part of a team, alongside the ability to self motivate and act on your own initiative. 
• Proactive and positive attitude Excellent communication skills, both written and verbal. 
• Excellent customer focus 
• Excellent problem solver with positive mental attitude. 
• Proactive and creative in finding solutions that maximise profit but also deliver a fantastic customer experience.

Desirable Criteria

• Ability to use Microsoft Office incl Word and Excel. 
• Attention to detail
• Facilities Management Managing third party consultants 
• Property CRM experience (Bluebox) 
• Salesforce experience
• Good working knowledge of building services, plant and machinery.
• Property Related Degree 
• IOSH

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.