Job Title: Placemaking and Customer Experience Executive

Department: Commercial Property Management

Location: Birmingham office based but with hybrid works scheme also covering home work and travel other LSH offices and managed assets

Key Contributions:

Account Planning and Management: Plan and manage placemaking and occupier experience content and engagement programmes for National retainer clients. Ensuring authentic, impactful, and valuable service delivery to clients within the Commercial Property Management (CPM) division, the wider LSH business, and new LSH clients.

Project Development and Coordination: Assist in the development and coordination of both CPM and cross divisional CX projects, focusing on enhancing customer experiences to drive business value and increase customer retention.

Primary Client Contact: Serve as the first point of contact for clients, site teams, and property management teams regarding all account-specific CX activities.

Performance Measurement: Ensure effective measurement and performance of all service providers, continually identifying and managing opportunities to provide a first-class business environment.

Business Development: Support and contribute to business development efforts, securing new opportunities through existing client and new client discussions. Leverage Placemaking and CX services as a core differentiator of our in-house services.

Client Alignment: Align with client vision and advise on areas for accessing additional value on-site.

Responsibilities:

• Account Planning & Management
• Design & Content Creaton
• Business Development
• Budgeting & Reporting

Knowledge & Experience:

Technical Skills

• If you have experience in any of these areas this role might suit you;
• Account management.
• Event management and or hospitality.
• Digital media creation and design software (Indesign and Canva).
• Social media platforms and digital media content creation and management.
• Real estate.

Personal Qualities

• A highly creative and dynamic thinker who proactively takes considered action.
• Willingness to learn new processes, software, and take on new ideas.
• Presents a professional image when dealing with clients and businesses.
• Knowledge of cultural backgrounds of UK regions to aid authentic placemaking activity.
• Highly organised. Able to manage multiple projects simultaneously.
• Foster collaborative working relationships with colleagues, clients, site teams, and contractors.
• Self-motivated to manage own time and exercises good commercial judgement.
• A clean UK driving license.

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.